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Questions & Answers

Have any questions? Find answers here.

We have professional sales support, if you have any questions, please feel free to contact us

All Rochime silver jewelry is crafted from internationally standard 925 sterling silver (92.5% silver content). By adding 7.5% other metal alloys, we enhance hardness and wear resistance, ensuring the jewelry is resistant to deformation and suitable for daily wear. We guarantee all silver products pass third-party quality inspections and can provide silver content certification upon request.

Rochime uses hypoallergenic craftsmanship and offers gold-plated/rhodium-plated styles to further isolate metal contact. If an allergic reaction occurs, please remove the item immediately and contact customer service—we will provide return/exchange support.

Our selected 5A-grade colored cubic zirconia features stable chemical properties and will not fade under normal wear conditions. Surface luster may dull due to oil or cosmetic residue; we recommend regular cleaning with a soft cloth dampened with alcohol or soaking in neutral soapy water to restore brilliance.

Daily Protection: Avoid contact with chemicals like perfume or sulfur soap; remove during swimming/bathing.

Cleaning Method: Gently brush the surface with non-abrasive toothpaste, then rinse and dry thoroughly.

Storage Suggestion: Store unused items in airtight bags with oxygen absorbers to slow oxidation.

Yes, we provide corporate logo customization, pattern engraving, and bulk design services (minimum order: 30 pieces), ideal for brand collaborations, wedding favors, etc. The customization cycle is 30 days—contact customer service for design proposals.

We offer one-on-one dedicated service with professional customer support available for pre-sales and post-sales inquiries. Please contact our customer service team with any questions.

Please follow Rochime’s official website homepage for exclusive offers and real-time updates on limited-time promotions.

Room 115, Building B, No. 268 Maogang Road, Huangpu District, Guangzhou, China. CN 517000

 WhatsApp:+86 13570703065 

 Email:support@rochime.com

 Instgram:@rochime_official

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