Yes, all our jewelry is made of standard 925 sterling silver, free of nickel, lead, and cadmium. It fully complies with EU REACH regulations and US CPSC safety standards, making it safe for long-term wear. We support third-party verification.

Yes, all our jewelry undergoes hypoallergenic testing, and rhodium and gold plating processes prevent direct contact between silver and skin, making it suitable for 99% of people with sensitive skin.

We use a thickened plating process that prevents tarnishing under normal wear and is safe for sensitive skin.

If you are unsure about the specific dimensions, you can contact our customer service for accurate guidance and advice.

Oxidation of silver jewelry is a natural and normal process. Exposure to sweat, cosmetics, or hot spring water can accelerate oxidation, which is not a quality issue. It can be easily restored to shine with a simple wipe.

Gently wipe the surface with the included silver polishing cloth, or use toothpaste and a soft brush for light cleaning. Avoid cleaners containing alcohol.

We do not recommend wearing silver jewelry while showering, swimming, or hot spring bathing. Contact with soap, chlorine, or hot spring minerals will accelerate plating wear and oxidation.

Store unused jewelry in the included sealed bag to isolate air and reduce oxidation. Avoid mixing with sharp jewelry to prevent surface scratches.

We recommend removing silver jewelry before high-sweat activities, as prolonged contact with sweat can accelerate oxidation and cause discoloration.

Regular orders will ship within 48 hours. Customized orders take 3-7 business days.

Standard shipping to the US/EU takes 7-14 business days, expedited shipping takes 3-7 business days, and other regions take 10-20 business days.

Yes, we support engraving and custom design services for all product categories.

Yes, we offer premium gift wrapping, perfect for gifting to friends and family.

If the product has quality issues, we support a 15-day return and exchange policy. Non-human-caused damage can be repaired or replaced free of charge.